Your views wanted – how are pharmacies serving Wirral residents?
Residents are asked to provide feedback on a document, which sets out the borough’s need for pharmacy services for the next three years.
In March, Wirral’s Health and Wellbeing Board published a draft of its latest Pharmaceutical Needs Assessment (PNA) for 2025/2028. The PNA is a detailed review of pharmacy provision in the borough, and an assessment of whether this provision meets local need.
This draft has been informed by a ‘user experience survey’, undertaken at the end of 2024, which invited people who use pharmacies in Wirral to share feedback, thoughts and experiences. Results from the survey, alongside data and other information, were used to produce the current draft that is now available for residents to read and provide feedback on.
The review is used by NHS commissioning managers when applications for new pharmacies are being assessed. It is a statutory document, which is produced every three years.
Wirral’s Health and Wellbeing board is now asking residents to comment on the draft 2025/2028 PNA, particularly if there are omissions, additions or any general comments that can be made.
Cllr Jean Robinson, Chair of Wirral’s Health and Wellbeing board, said:
Residents really embraced the survey back in November with more than 700 people sharing their views. We’re really grateful for this input as it helps shape the services we all use.
We’re now asking our communities to finalise the process with us to make sure the PNA is accurate and reflects what is needed locally in terms of pharmacy provision.
The draft PNA can be found, with the feedback survey, at: https://haveyoursay.wirral.gov.uk/pharmaceutical-needs-assessment-2025-2028.
The survey opens at 10am on Wednesday 9 April 2025 and the deadline to submit your responses is 10pm on Sunday 15 June 2025.
A new PNA will be published by 1 October 2025.
Alternative formats/paper copies:
- Residents requiring a paper copy of the survey, easy read PNA summary, a different language, large print or Braille, can ring 0151 606 2005 or email pnawirral@wirral.gov.uk. Please contact the team in good time before the end of the consultation period in order for this to be arranged for you.
- Some printed surveys are available, with a hard copy of the PNA available at four central libraries (Bebington, Birkenhead, Wallasey and West Kirby). Residents can complete the survey at their nearest library and library colleagues can scan and return it for inclusion.
- Paper copies can be posted to: Pharmaceutical Needs Assessment Consultation, Wirral Borough Council, PO BOX 290, Wallasey, CH27 9FQ.
- Paper copies can also be hand-delivered to: FAO Pharmaceutical Needs Assessment Consultation, Wirral Council, 2 Alice Ker Square (Mallory Building), Birkenhead, CH41 2AB.
