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Wirral’s Assisted Travel Service gets major investment

Major investment has been made in a council service to help residents with disabilities and special educational needs get to school, college and day centres.

Wirral Council has invested £250,000  to modernise its Assisted Travel Service making it easier and more efficient for those residents that use it.

As part of the funding boost, a new website called - ‘My Route’ will be launched providing a single point of contact to communicate any updates or travel changes between service users, parents, transport providers and schools. With the new process, users will be able to receive immediate notifications of any changes made to drivers, routes or any last minute changes due to adverse weather or other unforeseen circumstances. This will help people prepare and to plan ahead, while maintaining safety and safeguarding standards.

My Route, will also make calculating trips easier by minimising the number of routes and length of time a journey takes and improve the efficiency of the offer. 

Alongside the online system, some of the council’s existing assisted travel vehicle fleet will be replaced with newer vehicles. 

Cllr Stuart Whittingham Cabinet Member for Highways and Infrastructure says:

“It’s important that we make our Assisted Travel offer more modern and efficient for the residents who need this service. The investment in both technology and vehicles will make a huge difference. It will give everyone involved a straightforward way to communicate changes – reducing the impact on the residents using the service, making it a much better experience for them.”

Staff from the Assisted Travel Service are currently piloting the new website with a view to rolling it out to parents, service users, transport operators and schools during the Autumn term. 

The Assisted Travel Service helps children and adults who have Special Educational Needs and Disabilities to and from schools, colleges and day centres. More information can be found on Wirral’s Local Offer website.