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Council launches Coronavirus helpline for residents and businesses

Wirral Council has today launched a new telephone helpline for residents and businesses during the ongoing COVID-19 situation.

The helpline will provide a ‘front door’ to advice and support from the Council and its partner organisations, including:

  • Residents who need support with their day-to-day needs
  • Residents or organisations wishing to volunteer
  • Signposting for national health advice
  • Support for local businesses and organisations (not just Wirral Chamber members)
  • Advice about education arrangements

The helpline will operate from Monday to Friday, between 9.00am – 5.00pm.

It forms just one of a package of wider preparations put in place by the Council this week to focus resources and staff on to the most critical services relied upon by residents.

As demand is expected to be high, people with online access are encouraged to visit the Council website at where all of the information is available.

Frequently asked questions (FAQs) are also available on the Council website. However, if people have a question that is not included, they can call the helpline and talk to the team.

A Council spokesperson, said: 

“It is vital that all our residents and businesses are able to access up-to-date information. The new helpline will help ensure that people without online access - and who may be more isolated or vulnerable - can also get the information they need. Residents who are looking for national advice can contact the helpline, but the real focus will be on the local issues at the heart of our communities.”

Contact the helpline on 0151 666 5050.

Wirral Chamber of Commerce helpline for businesses

A separate helpline for any Any Wirral business or community organisation has been set up by Wirral Chamber. Please call 0151 650 6982 or email