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Bringing council services closer

Wirral residents can now request council services via a new online portal – making it easier to track the progress of applications via their computer or smartphone.

By registering for a MyWirral account, residents can access services including bins and recycling, council tax, benefits, business rates, parking, housing and much more.

Signing up for a MyWirral account means that customer details are saved, so residents are no longer required to enter the same personal information with each new request.

In time for the summer months, the newest service to be added to the portal is the system for garden waste collection. Residents can use MyWirral to subscribe to garden waste collection, change their address for garden waste, and request a refund. 

Environmental problems can also be reported via MyWirral, such as dog fouling, litter and graffiti. Residents can access support on planning and housing, plus roads and travel – making it easier to give feedback on proposed traffic schemes.

Janette Williamson, Cabinet Member for Finance and Resources, said: “It’s brilliant that residents can now view their council applications and subscriptions all in one place – allowing them to access what they need both when, and where, they want it.”

When logged in to MyWirral, it is possible to view the progress of requests and see a personalised dashboard with information tailored for each individual customer; including the progress of their requests, upcoming bin collections, and details of their Ward councillors.

The new platform is part of Wirral Council’s digital transformation programme, which is modernising and improving a number of the council’s services. Residents can still contact the council via existing methods: by telephone, email, and at One Stop Shops.

Wirral residents can register for a MyWirral account by visiting www.wirral.gov.uk/mywirral.It only takes a few minutes and an email address is required. 

Guidance on how to use the new system is available online, or residents can talk to staff at their local One Stop Shop.