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Wirral’s COVID-19 Hub: Supporting community and business during the pandemic

Wirral’s COVID-19 Hub is one year into its role supporting the community in tackling the ongoing challenges of the pandemic and helping thousands of people and businesses along the way.

The Hub was formed to focus on preventing, controlling and managing outbreaks and is the local point of contact to help us “live with the challenges of COVID-19”. This highly skilled team of specialists with a wide range of diverse backgrounds works directly with local, regional and national organisations such as the UK Health Security Agency and the Health & Safety Executive.

The Hub also manages the local contact tracing system, following up on those ‘close contacts’, identified by NHS Test and Trace and co-ordinates the support someone who is isolating may need whether it be financial help, arranging an emergency shop or picking up a prescription.  

Director of Public Health for Wirral Julie Webster said: “The COVID-19 Hub has done a remarkable job in supporting the public, businesses and schools in meeting the unique challenges of the pandemic. So many different people with varied skills have been drawn from all areas of the council and other partners to ensure we are providing the breadth of support our community needs.”

In the 12 months since the COVID-19 Hub was brought under one team in September 2020 it has:

  • managed 726 local outbreaks and clusters
  • provided local contact tracing for 10,742 cases
  • supported 2,192 residents to self-isolate. Helping them with financial and/or practical support
  • managed 330 enquiries from schools, colleges and early years settings
  • checked 1,045 business reports
  • answered 834 requests for advice
  • handled 27,000 phone calls to the Coronavirus Helpline
  • Recruited 696 Community Champions

The Hub has supported hundreds of businesses in the past year by working with Wirral Chamber of Commerce and other partners to provide advice and guidance directly to the businesses who need it.

Warren Ward, Executive Director at Wirral Chamber of Commerce said: “The partnership between our public and private sector has been significantly strengthened as a direct result of the enhanced joint working between Wirral Council and Wirral Chamber of Commerce throughout the pandemic. With hundreds of our businesses able to gain access to the direct support, guidance and advice in how to continue their operations whilst prioritising the safety of their staff and customers. Our priority is to continue working in partnership to maximise the impact we can make in our community.”

Julie added: “The Hub continues to go from strength to strength and the team is constantly innovating to ensure we are well placed when we need to react to the twists and turns of dealing with COVID-19. Winter will be yet another challenge for us all but I’m confident the COVID-19 Hub will continue to provide vital guidance and support to those who need it.”

View Julie Webster's message of thanks to the COVID-19 Hub here:

For information and advice on COVID-19 Outbreak prevention and management in Wirral please get in touch with The Hub on: