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VIDEO: How Wirral's contact tracing team can support you

Wirral’s local contact tracing team has supported thousands of people to isolate during the past year, but many people are still unprepared or confused as to what happens if you test positive or are identified as a close contact and have to isolate.

We have produced a video to show how our local contact tracing team works, and how they can help if you find yourself having to isolate.

Watch the video below:

A reminder:

The following people no longer have to self-isolate if they are identified by NHS Test and Trace as a close contact of a person with COVID-19:

  • Those aged 18 years and 6 months or under.
  • Those who have been double vaccinated with their second COVID-19 vaccination at least two weeks before coming into close contact with the positive case.
  • Those who are not able to get vaccinated for medical reasons

If you fall into these groups and are identified as a close contact you will not automatically be required to isolate but you are advised take a PCR test at one of our testing centres in Birkenhead, Bebington, Liscard and Heswall to see if you have the virus and help identify any variants of concern.

There are several things you can and should do to protect yourself and others.

  • Limit your contact with clinically extremely vulnerable people, including elderly or sick friends and loved ones.
  • Take part in regular symptom-free (lateral flow) testing – you can order tests, for free, from www.wirral.gov.uk/mobiletesting.
  • Wear a face covering in enclosed spaces – as others are encouraged to do by central government already.
  • Practice social distancing – if possible, for the period of time you would have been required to self-isolate.

Even if you’re in one of the exempt groups, you will become legally required to self-isolate if you develop symptoms or test positive for COVID-19, with or without symptoms.

Support is available

Anyone who does still need to self-isolate may be eligible for financial support. Further details can be found at www.wirral.gov.uk/covidpayment.

Non-financial support is also available and our local contact tracers will talk to you to identify how our Community Connectors team can help whether that be by getting an emergency shop for you with some much-needed essential items or collecting prescriptions. Help is at hand and although you have to isolate, you are not alone. More information is available at www.wirral.gov.uk/isolationguide.

A contact tracing and isolation flowchart is also available to download and print 'Contact tracing flowchart' (PDF, 481KB).