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Council staff redeployed to front line in response to COVID-19

Officers from across Wirral Council’s workforce have been redeployed to the frontline to deliver essential support to residents and key workers in the fight against coronavirus.

So far, 188 staff are currently working outside of their usual duties with this number expected to increase over the coming days and months.

Roles include sorting and delivering food parcels, answering calls coming in to the coronavirus hotline, working through the enormous task of delivering millions of pounds of government grants to local businesses and ensuring key workers receive essential PPE.

The emergency food hub, a partnership between Wirral Council and community food providers, is the largest user of redeployed staff (84) and was launched to provide a single point of contact for residents to report they need urgent help to get food.

So far, with the help of more than 700 community volunteers, more than 5800 food parcels have been delivered to residents in need, as well as more than 3000 business grants paid out and worth more than £34m.

Nearly 2000 other council staff are working from home during lockdown as council buildings were closed.

To ensure front line services continued to run as smoothly as possible under trying circumstances, the council had to quickly make sure all staff had the latest software and equipment to host daily online meetings while remaining safe and happy within their new working environment.

On top of all this, the council was able to launch the Wirral Infobank website; a hub for all things coronavirus in Wirral and a place for people to find all of the support and information they need to get by.  To date, the site has had more than 298,000 hits.

For the latest coronavirus news, advice and support in Wirral, visit or keep checking the Wirral View website.